It is the consignee’s responsibility to inspect their shipment for damages before the driver leaves the delivery location. If the shipment shows any indication of damage, open it immediately to check the contents, and ask the driver to write a precise description of the damage and file an exception. Please provide detailed pictures of the damaged areas of the product along with a copy of the signed delivery receipt with the exception number written on it.
All claim reports must be emailed to firstname.lastname@example.org within 2 business days of receipt of material. Failure to comply may result in a voided claim.